Consumer Protection
Not First Class
Our report highlights how flier complaints have soared as airlines cancel flights, deny refunds, and ruin plans. Find out which airlines have the most complaints and what you can do.
Solid Waste
Apple corrects course on Right to Repair
Once one of the most visible opponents to repair access, Apple has now reversed its longstanding policy against making spare parts and repair software tools available to customers. The commitment came just days after the company pledged to stop deactivating Face ID for iPhone screens repaired independently.
Consumer Tips
Trouble In Toyland
The 36th annual Trouble in Toyland report calls attention to counterfeit toys evading safety rules and other issues online and in stores. Check out our tips on how to identify potentially unsafe toys and to minimize the risk in your home.
Solid Waste
Let’s 'Buy Less, Give More' this holiday season
For many, this holiday season will feel like a return to normal. But what if we didn't return to piles of presents and even bigger piles of waste? We don't have to, and U.S. PIRG Education Fund’s “Buy Less, Give More” guide has suggestions for what to do instead.
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News & Research
News Release | U.S. PIRG Education Fund
When the COVID-19 pandemic turned life upside down in early 2020 and commercial flights came to a near-halt, the U.S. government gave the airline industry $50 billion to save jobs and keep the industry afloat. Since then, despite surviving because of their customers’ tax dollars, the airlines repeatedly have canceled and delayed flights, denied refunds and failed at customer service, according to complaints filed with the U.S. Department of Transportation (DOT).
Report | MoPIRG Foundation
When the COVID-19 pandemic turned life upside down in early 2020 and commercial flights came to a near-halt, the U.S. government gave the airline industry $50 billion to save jobs and keep the industry afloat. Since then, despite surviving because of their customers’ tax dollars, the airlines repeatedly have canceled and delayed flights, denied refunds and failed at customer service, according to complaints filed with the U.S. Department of Transportation.
Blog Post
The CFPB has asked BigTech giants including Amazon, Apple, Facebook, Google, PayPal, and Square to answer questions about their payment system practices. The CFPB has also asked consumers, small businesses and others for comments (including complaints), which are due on December 6. Learn more.
Graphic from the Internet Archive Wayback Machine's first crawl of the new CFPB's new website, February 8, 2011.
RESOURCE
Coronavirus update
In the midst of the coronavirus outbreak, we’ve taken steps for all of our staff to work remotely for safety reasons. But rest assured, we’ll keep advocating for you as we work for a healthier, safer world.
Learn more about how we can work together to address the COVID-19 pandemic.