Consumer Protection

The CFPB at Three: A Child Prodigy

By | Ed Mierzwinski
Consumer Program Director

The Consumer Financial Protection Bureau (CFPB) turned just three years old Monday, July 21st, but when you look at its massive and compelling body of work, you must wonder: Are watchdog years like plain old dog years? Is the CFPB now a full-sized, 21-year-old adult? The answer is no, not yet. The CFPB is still growing and developing and adding programs and projects. The CFPB is, however, at three years old, certainly a child prodigy. Despite overwhelming public support, however, powerful special interests continue to attack it. Yet, the idea of the CFPB needs no defense, only more defenders.

Report | MoPIRG Foundation | Consumer Protection

The Unfriendly Skies

It seems as if every consumer has an airline problem story—how they were trapped on the tarmac, tricked by fees, missed their connection, or lost their bag. What many consumers don’t know is that they have a number of new rights as well as a right to complain, both to the airline and to the government. This report tracks five years of consumer complaints and highlights which airlines received the most complaints and what kinds of complaints were most common.

News Release | MoPIRG Foundation | Consumer Protection

Mistaken Identity Tops Debt Collection Complaints

Debt collectors trying to collect debt from the wrong person were the top source of complaints to the Consumer Financial Protection Bureau (CFPB), according to a report released today by the MoPIRG Foundation.

Report | MoPIRG Foundation | Consumer Protection

Debt Collectors, Debt Complaints

In this report we explore consumer complaints about debt collection, with the aim of uncovering patterns in the problems consumers are experiencing with debt collectors and documenting the role of the CFPB in helping consumers successfully resolve their complaints.

Thousands of consumers find errors on their credit reports

MoPIRG Foundation, a consumer advocacy group, analyzed 10,000 consumer complaints the CFPB received since October, 2012, when the federal agency began collecting the complaints.

News Release | MoPIRG Foundation | Consumer Protection

Report: Capital One Most-Complained-About Credit Card Company in Missouri

Missouri consumers file more complaints about Capital One than any other credit card company, according to a new report released by MoPIRG Foundation

Report | MoPIRG Foundation | Consumer Protection

Credit Cards, Consumer Complaints

In this report we explore consumer complaints about credit cards with the aim of uncovering patterns in the problems consumers are experiencing with their credit cards and documenting the role of the CFPB in helping consumers successfully resolve their complaints.

News Release | MoPIRG Foundation | Consumer Protection

Toys with lead, toxic chemicals, choking hazards found on store shelves

Dangerous or toxic toys can still be found on America’s store shelves, according to Missouri Public Interest Research Group’s 28th annual Trouble in Toyland report.  The survey of hazardous toys found that despite recent progress, consumers must still be wary when shopping this holiday season.

Report | MoPIRG Foundation | Consumer Protection

Trouble in Toyland 2013

The 2013 Trouble in Toyland report is the 28th annual MoPIRG Foundation survey of toy safety. In this report, MoPIRG Foundation provides safety guidelines for consumers when purchasing toys for small children and provides examples of toys currently on store shelves that may pose potential safety hazards. 

Credit bureau complaints bring relief for 30 percent

The Missouri Public Interest Research Group Foundation studied the 10,000 complaints filed against credit bureaus since the federal Consumer Financial Protection Bureau began collecting them in October of 2012.

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